The Faculty of Nursing, University of Indonesia (FoN UI) established a Crisis Center that is committed to educating the public and health workers and providing mental support to the community. FoN UI Crisis Center provides consultation and counseling services provided by FoN UI lecturers, where the counselors are nurses who have expertise in providing consultations. FoN UI Crisis Center has several tasks, namely educating public health, providing consultation and counseling services, as well as recruiting and providing debriefing for volunteers, both health workers and the general public to help hospitals and emergency hospitals. In 2021, FoN UI Puskris developed into three divisions, namely the disaster management division, psychological and physical violence handling division, and COVID-19 handling division.

The COVID-19 pandemic has forced nurses to fight on the front lines. When many nurses died, the final year nursing students were sent as COVID-19 volunteers. FoN UI Puskris recruits, provides briefing, and physical and mental health support for healthcare personnel and public volunteers. The counselors who are assigned are experts in the nursing field. They monitor and strengthen the community both for physically and mentally. FoN UI Puskris provides a hotline service link focusing on giving support for people who are exposed by COVID-19, especially for Unjversitas Indonesia’s citizens. The link can be found on the nursing.ui.ac.id website. After registered on the link, the counselor team will contact the person with confirmed COVID-19 case, then they monitor, provides support, refers to a place of self-isolation, or to the hospital (if needed), until they recovered both for their physical and mental health.

Counseling and mentoring are carried out online during the pandemic via email, Zoom, Google Meet, social media, or phone calls. Counseling is open from Monday to Friday from 8 a.m. to 4 p.m. During the pandemic, the FoN UI Center of Crisis provides counseling for the students. More information regarding counseling during a pandemic can be found at https://nursing.ui.ac.id/pusat-krisis-fikui/. Besides the faculty level, the counseling service is also provided at the university level.